Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! 

Overview:

Houston Marriott Westchase is looking for an experienced AM Housekeeping Supervisor to join our team!

 

Position Summary: As the Housekeeping Supervisor, you will use your experience to oversee the daily operations of the housekeeping department, ensuring that all guest rooms and public areas meet the hotel's high standards of cleanliness and presentation. This role involves managing staff, coordinating schedules, and providing training to ensure exceptional service and guest satisfaction.

 

Scheduling: This is a Full-Time position that requires open availability to work AM shifts ranging from 7:00 AM to 6:00 PM , weekdays, weekends and holidays, based on business needs. The schedule will change weekly to support operational requirements.

Specifically, this role will be responsible for, but not limited to, the functions including:

• Managing the housekeeping team: Assigning duties to room attendants, leading the team, and providing daily briefings.
• Inspecting rooms and public areas: Ensuring that all areas meet cleanliness standards and hotel policies.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• Maintaining inventory: Monitoring cleaning supplies and equipment, and ordering supplies as needed.
• Maintaining a positive attitude: Encouraging a positive attitude among team members and guests, and treating them with respect.
• Train, motivate, coach, counsel, & discipline staff members.
• Maintain a regularly scheduled cleaning program.
• Address guest complaints and concerns related to housekeeping services, ensuring prompt resolution and satisfaction.
• Update room statuses in the computer: Collaborate with other departments, including front office, AYS and maintenance, to ensure seamless operations and guest experiences.
• Following policies: Following OSHA regulations and all policies and procedures.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements .

Qualifications:

• Able to work any day of the week includes various weekdays, weekends, and holidays, with no scheduling restrictions.
• Able to effectively communicate in the English language, both verbally and in writing.
• Strong communication and interpersonal skills with ability to listen actively, and adapt your communication style to different situations and people, including guest and staff.
• Thorough understanding of guest service behaviors and interpersonal skills, with the ability to interact with many types of personalities.
• Strong attention to detail and organizational skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.
• Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.
• Positions self to raise, lower, and extend arms to perform essential job functions.
• Able to frequent and repeatedly lift and carry up to 15 lbs.; regularly move carts weighing between 100 and 150 lbs., throughout hotel.
• Capable of frequent and repeated bending, twisting, stooping, pushing, and pulling.
• Move hands and fingers in grasping, pinching, pulling, wiping and lifting motions associated with cleaning guest rooms and public areas of the hotel.
• Able to identify and respond quickly to safety concerns and emergency situations.
• General knowledge of cleaning chemicals and their safety preferred.

Experience

• Minimum Two (2) years of hotel housekeeping experience is required.
• Experience in a housekeeping supervisor, inspector and/or leadership role, preferably with a premium full-service hotel.
• Experience inspecting guest rooms to ensure quality and brand standards have been met.

Excellent Benefits! 

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Skill-enhancing job training
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Housekeeping Supervisor position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Job Tags

Full time, Local area, Worldwide, Flexible hours, Shift work, Weekday work,

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