Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Associate Order Management Specialist will assist in processing orders in Salesforce. The incumbent will also assist in maintaining renewal records in Salesforce with accurate pricing, customer and product information. They will partner with an Order Management Specialist (OMS), help maintain renewal quote data, and follow through with the OMS on outstanding renewals
**Essential Duties and Responsibilities** :
+ Assist in managing small-sized customer renewals records in Salesforce (75%)
+ Assist in maintaining accurate customer renewal records in Salesforce, including the addition of annual maintenance price increases.
+ Follow the established renewal cycle process to help ensure the generation of timely quotes.
+ Assist in identifying draft renewal quotes that need action.
+ Responsible for initiating timely renewal reminders.
+ Post-renewal, ensure invoices are properly generated and delivered, and next year's renewal record is accurately generated.
+ Customer Support (25%)
+ Assist internal and external customers in resolving order-related issues that may required redirection via emails or phone calls. Escalate to the Order Management Specialist for resolutions as needed.
+ Help monitor dashboards and reports for undelivered invoices and draft quotes needing approval and bring them to the Order Management Specialist's attention.
**Required Qualifications:**
+ 0-2 years of work experience in Order Management
+ General knowledge and basic experience with computers and business office software (email, Windows).
+ Professional demeanor
+ Good written and verbal communication skills
+ Detail-oriented
+ Commitment to Rocket Software core values of Empathy, Trust, Love and Humanity
**Preferred Qualifications:**
+ Professional office experience/exposure
**Education:**
High School Diploma required
**Travel Requirements:**
Minimal <5%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-SD1
\#LI-Remote
The base salary range for this role is $38,011.00 - $47,513.50 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to
[email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Job Tags
Work experience placement,