Job Description

**Introduction** As the Community Manager for IBM TechXchange (community.ibm.com), you will be responsible for supporting the strategy, growth, and health of our user communities. Your mission is to create a vibrant, inclusive, and thriving environment where members connect, share, and grow their expertise. Key Responsibilities: * Community Building & Engagement: * Developing and implementing strategies to attract and engage members, moderating discussions, organizing events, responding to inquiries, and cultivating relationships with key members. * Content Management: Creating, curating, and managing content for online platforms while ensuring it aligns with the company's brand. * Community Moderation & Management: * Monitoring platforms, enforcing guidelines, and addressing concerns. * Online Digital UI/UX experience * Analytics and Reporting: Tracking engagement metrics, analyzing data, and providing feedback to stakeholders. * Brand Representation: Acting as a brand ambassador and collaborating with internal teams. Key Behavioral Skills: * Analytical, organizational, and multitasking abilities. * Ability to work both independently and collaboratively. **Your role and responsibilities** About IBM TechXchange IBM TechXchange is IBM's premier community and conference platform for technologists, developers, data scientists, and IT practitioners. It brings together IBM customers, partners, and experts through online collaboration, technical resources, events, and educational experiences. Focused on accelerating innovation and skills development, TechXchange fosters peer-to-peer knowledge sharing, builds advocacy, and offers direct access to IBM's deep technical ecosystem. **Required technical and professional expertise** * Experience in community management or a related role. * Strong communication, relationship- building, and problem-solving skills. * Experience with content creation and relevant platforms/tools. **Preferred technical and professional experience** * Bachelor's or Associate's degree in a related field. * Experience with specific community management platforms, CMS, and Digital marketing tools (Higher Logic, Word Press, Common Room). * Knowledge of digital marketing, SEO, and event management. * Experience in a customer facing roles such as support, training and go to market * Data Analytics: Cognos, Power BI, Tableu, Google Analytics IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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