This is a remote position.
The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day-to-day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals, enhancing departmental performance, and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred.
RESPONSIBILITIES
● Effective communication with internal and external customers and stakeholders
● Serve as an escalation point for Customer Success team. Make precise and accurate decisions based
on limited information to have both the customer’s and company’s best interest in mind
● Accurately set and monitor DEDs with external warehouses and suppliers
● Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process
improvements to increase fulfillment rates
● Provide new operational efficiency and cost savings to the company
● Provide “back office” support and guidance to customer support team
● Continually coach and train your current team of employees
● Constantly recruit and keep a network of potential candidates
● First level escalation for customers to support Customer Success and Logistics agents
● Establish and maintain daily and weekly meeting rhythms with the department
● Be the first line of communication with assigned customers providing follow up on recent orders,
shipping status, delays and rescheduling deliveries as needed
● Build, develop, document and update internal processes and procedures in accordance with QMS
CULTURE COMPETENCIES
QUALIFICATIONS
● Strong attention to detail
● Excellent organizational capabilities
● Continually outperforms goals and surpasses targets and KPIS
● Self motivated and self starter
● Advanced to Expert knowledge of MS Office Suite (MS Excel in particular)
● Ability to multitask on high priority and sensitive items.
● Minimum 2 years of experience in a similar capacity, including supervision of direct reports
REQUIREMENT
To achieve or exceed individual monthly goals.
COMPANY BENEFITS
Join us atthe Queens Workforce1 Career Center for a Hiring Event.Location: 168-25 Jamaica Avenue, 2nd Floor Jamaica,NY 11432Date... ...Home careexperience preferred.Salary or Hourly RateCNA $22.10 - $23.33/Hour for Day Shift and $24.10 - $25.33/Hour for...
...7 an hour plus bonuses after 90-day review. Duties: Talking to people Live vendor events Phone calls Photo taking Flyering Musts: Money motivated Driver's license Weekends (huge for vendor events) Outgoing No experience required....
...As a Stihl Repair Technician, you will be responsible for troubleshooting, repairing and maintaining a variety of Stihl power equipment... ...men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to...
...Completion of a Bachelor of Science, Masters Degree or Doctorate from an accredited Occupational Therapy, Physical Therapy or Speech Language Pathology academic program . Required Licensure, Certification, Etc.: ~ Licensure from State of Maryland. Annual CPR...
...GROCERY BRAND AMBASSADOR Part-time. SRS is currently seeking a Grocery Brand Ambassador to merchandise a cell phone accessory tower in... ...offered. These other projects may be completed during the week or weekends. Pay: $16/visit Instore time/visit: 60 minutes...