Job Description

Join Our Team: Dispatcher Role Open at HomePro

Welcome to HomePro, a leading innovator in smart home technology that has been transforming homes with advanced automation, security, and entertainment solutions for more than two decades. Our commitment is to enhance living experiences while providing unparalleled services to our customers. We're located in the heart of Texas, where we continue to lead the industry towards seamless home integration. HomePro is now in search of a highly efficient and communicative Dispatcher to manage the dispatching of our technical and service teams across various locations. If you excel in fast-paced environments and are skilled at coordinating multiple tasks effectively, this position is ideally suited for you!

Our benefits include:

• Full-time employment opportunity
• Competitive salary with performance incentives
• Retirement plan offerings with company matching
• Use of the on-site fitness center
• Generous Paid Time Off (PTO) and Paid Holidays
• Employee discounts on all HomePro products and services
• Health, dental, and vision insurance after initial 60 days

Key Responsibilities of a Dispatcher:

Efficient Dispatching: Organize and dispatch service technicians and installation teams to customer locations, ensuring optimal routes and timely service completion.

Dynamic Scheduling: Monitor and adjust schedules as needed to accommodate urgent service requests and provide real-time support to field teams.

Communication Hub: Serve as the primary communication link between customers, technicians, and internal departments, facilitating updates and information exchange.

Resource Management: Allocate resources effectively, considering the complexity of jobs, technician skill sets, and geographic considerations.

Documentation and Compliance: Maintain accurate dispatch records and ensure compliance with company policies and regulatory requirements.

Who We Are Looking For:

• Proven experience in a dispatch or similar logistical coordination role, ideally in the tech or home services industry
• Exceptional organizational and multitasking abilities
• Strong communication and interpersonal skills, with the ability to calmly resolve scheduling conflicts or concerns
• Knowledgeable in dispatch software and GPS tracking tools
• Commitment to delivering superior customer service
• A minimum of a high school diploma is required; additional certification or training in logistics is a plus

As part of HomePro, you will be instrumental in ensuring that our services are executed flawlessly, enhancing customer satisfaction and reinforcing our market leadership in smart home technology. This Dispatcher role offers the chance to showcase your coordination and communication skills in a dynamic, supportive environment. Take the next step in your career with a company that's as committed to your growth as it is to innovation and excellence. Apply now and become a pivotal part of HomePro's success story.

Job Type: Full-time

We can't wait for you to apply and potentially join our proactive team at HomePro, where we're making home technology more accessible and enjoyable for everyone.

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