Job Description

Job Description

Position Overview:

The Global Security (GS) team at JPMorgan Chase is dedicated to safeguarding the firm's people and assets, ensuring the seamless operation of business activities through the integration of advanced technology, exceptional talent, and collaborative client relationships. Our team is responsible for conducting investigations, developing safety policies and procedures, ensuring customer safety, pre-employment screening, fraud investigations, and managing security operations globally to support JPMorgan Chase, its employees, customers, assets, and facilities worldwide.

As a Global Security Regional Investigator - Associate within the Global Security team, you will conduct thorough investigations to safeguard JPMorgan Chase's people and assets. You will collaborate with internal management and law enforcement, focusing on root cause analysis and risk quantification. Your role involves analyzing fraudulent transactions, communicating findings to promote system and procedural changes, and maintaining strong relationships with law enforcement agencies. You will handle sensitive information and perform investigative fieldwork, ensuring compliance with regulatory requirements.

Job Responsibilities:

• Conduct thorough investigations, gathering and compiling evidence logically to identify suspects and perform root cause analysis.
• Collaborate with Employee Relations on matters related to employee conduct.
• Work closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements or remediation.
• Partner with JPMC's cyber technology support teams, leveraging a deep understanding of JPMC systems and supporting processes.
• Communicate effectively with LOBs to ensure correction of identified system or process deficiencies.
• Analyze and identify fraudulent transactions using actionable intelligence to mitigate reputational and financial risk.
• Ensure proper mitigation efforts are taken on significant intelligence leads related to cross-channel fraud and risk issues and ecognize opportunities to address fraud issues, risks, and exposures.
• Maintain strong liaison and working relationships with federal, state, local, and international law enforcement and regulatory agencies.
• Develop criteria for items requiring action and actively seek intelligence supporting specific ongoing investigations or risks.
• Perform investigation duties including evidence gathering, interviewing witnesses and suspects, documenting in case management systems, collaborating with law enforcement for prosecution, complying with regulatory requirements, and identifying control and procedural issues.
• Complete investigative fieldwork and handle highly sensitive and confidential information. 

Required qualifications, capabilities and skills

• Experience in financial fraud investigations, related Law Enforcement or Retail Banking operations.  
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors. Must be a team player.
• Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements.
• A demonstrated bias toward action.
• Excellent written and verbal communication skills are required.
• Able to brief GS management on key issues in a timely fashion.

Preferred qualifications, capabilities and skills

• Bachelor's degree and related field or work experience desired.
• Knowledge of online banking systems, telephone banking risk management, Electronic Funds Transfer (EFT) systems, and/or risk management preferred.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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