Job Description

Job description:

Responsibilities:

• In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department
• Maintain a warm and friendly demeanor at all times
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Comply with Company Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management
• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair
• Ensure that the hotel is in compliance with all local, state and federal laws
• Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards
• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner
• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards
• Assist as necessary with special projects and renovations
• Repair and program hotel electronic lock system
• Assist in scheduling preventive maintenance tasks

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

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