Job Description

Job Summary (40 HOURS PER WEEK OR MORE):

Implement strategies to improve the efficiency and overall function of the housekeeping department. This role demands experienced leadership and excellent management to ensure staff carry out all tasks correctly and to a high standard that positively reflects on the establishment. Flexibility and reliable transportation required.

• Organization. 
• Multitasking.
• Leadership.
• Management skills.
• Communication.
• Customer service.

General Duties and Responsibilities:

• Provide training to new staff.
• Create Schedules.
• Instruct and Assign tasks to housekeeping staff.
• Manage equipment and cleaning supplies.
• Provide Customer Service.
• Responsible for the cleaning of corridors, guest areas, service areas, and linen closets.
• Empty housekeepers' trash and linen bags.
• Deposits linen down the chute and carries trash to a dumpster.
• Vacuums corridors and/or guestrooms.
• Turns mattresses as directed by management.
• Stock supplies needed for linen closets.
• Vacuums public areas.
• Sweeps and mops service landings.
• Mops vending machine areas and keep machines clean.
• Checks all public restrooms for cleanliness several times daily.
• Checks each floor to make sure fire doors are open.
• Checks elevators for cleanliness.
• Cleans rooms when needed.
• Change bed linen daily.
• Vacuum carpeting.
• Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
• Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
• Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
• Make sure that the standard room set-up is complied with.
• Report immediately all damage found in a room.
• Report immediately all missing items in the room. Report immediately personal guest items found in vacant rooms.
• Take responsibility for the passkey and make sure it is turned in daily.
• Turn in immediately all "lost and found" items to the supervisor.
• Report immediately:
  • No luggage.
  • No service is needed.
  • Sleep outs.
  • Extra guests.
  • Anything unusual.
• Shut off all lights, TVs, and air conditioners when leaving the room.
• Checks lights and changes bulbs.
• Maintains outside grounds daily.
• Assists in the unloading of deliveries and the proper storage of such.
• Sorts linens for washer.
• Removes stains from badly soiled linen.
• Operates washers and dryers properly.
• Folds all linens to hotel standards.
• Washes banquet and kitchen laundry.
• Washes bedspreads, bed pads, and blankets per instructions.
• Keeps laundry area neat and clean.
• Checks daily for all banquet and restaurant linen needs.
• Handles all laundry chemical products properly and advises the Housekeeper of inventory levels.
• Assists other Housekeepers in other areas when laundry is slow or work is caught up.
• Performs any other duties as assigned by supervisors.
• Adheres to all company policies & procedures & brand standards.

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