Job Description
Initial Training Hours: 8:00am to 4:30pm CST
Business Hours: 9:30am to 6:00pm CST
- Contributes to the Dental Provider Relations job family in a support capacity.
- Supports and maintains positive relationships with health care professionals within the network.
- Provides high quality service to health care professionals via phone, mail or e-mail. Provide assistance regarding education, contract questions and non-routine claim issues.
- Coordinates communications process on issues such as administrative and dental policy, reimbursement and provider utilization patterns.
- Assists providers in contract compliance and credentialing issues. Assists with preparation or modification of provider contracts. Works under own initiative, prioritizes own work, and meets agreed timelines. Work is subject to frequent review by more experienced professionals in Provider Relations.
Qualifications - High School Diploma or Equivalent
- Excellent verbal and written communication skills; ability to speak clearly and concisely.
- Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
- Strong interpersonal skills, establishing rapport and working well with others.
- Strong customer service skills
- Computer proficiency, willing to learn new systems
- Ability to work in a goal orientated environment
- Ability to meet high standards for attendance
Preferred Qualifications:
- Previous Outbound or Inbound Call Center.
- Prior experience working in a dental or medical healthcare environment.
- Basic healthcare terminology.
- Experience in a virtual working environment
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Hourly pay, Holiday work, Permanent employment, Contract work, Local area, Remote job, Work from home,