Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Role 

We are seeking a Senior Staff Inbound Product Manager to establish ServiceNow’s security product management program. The person in this role will enable developers and non-technical users alike to build secure applications and workflows and drive internal adoption of our security products. This role is pivotal to ensuring security is front and center for capabilities built on our platform, and solutions are optimized for the greatest value outcomes for our customers.

What you get to do in this role:

• Establish and optimize and run intake and governance over demand and development. 

•  Work closely with developers cross – organizationally, and with internal customers to deliver secure product capabilities

• Manage the end-to-end product lifecycle from development to release.

• Communicate critical messages and engage with multiple diverse functional stakeholders through the product lifecycle 

• Define and report on product metrics

• Build relationships with internal customers, stakeholders, and developers

• Identify and communicate complex problems into easily understood requirements and provide solutions 

• Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.

• Work closely with security teams to ensure we are the best users of our ServiceNow products such as Sec-Ops, Integrated Risk Management, Strategic Portfolio Management 

• Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions. 

• Prioritize product features and requirements backlogs compromising business needs and technical readiness. Participate in technical discussions and help make design trade-offs. 

• Assume leadership responsibilities as an accountable owner who is committed to outcomes regardless of the role or organizational boundaries 

• Build RACIs to clearly identify decision-makers for apps, products, infrastructures etc. 

• Develop multi-mode communications that convey a clear understanding of the needs of widely varying audiences 

Qualifications

To be successful in this role you have:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• 10+ years of software product management experience 

• 10+ years of business process management, process engineering and executing process improvements 

• 3+ years of ServiceNow experience is HIGHLY desired 

• 5+ years of Security or Risk/Strong Technical experience is desired

We are looking for someone who:  

• Has a mind for seeking out problems to solve, defining solutions, and driving the work to deliver those solutions. 

• Is proficient in planning, communication and presentation skills, and the capability to listen and influence. 

• Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences. 

• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization. 

• Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions. 

• Has significant defining and capturing product requirements and transforming them into a product roadmap 

• Has experience managing or developing AI solutions 

• Is deeply committed to delivering the best solution for their customers, and has a track record in building customer relationships and delivering customer-centric solutions 

• Is skilled at driving solution development with an eye on the big-picture strategy

• Is passionate about defining and reporting on critical metrics that are meaningful to various audiences 

#SecurityJobs 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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