Job Description

Front Desk Team Member – Where Hospitality, Energy, and Excellence Come Together

At Elite Sports Clubs, we believe that first and last impressions matter. The front desk is where it all begins—whether a member is arriving for a workout, a tennis lesson, or a moment of connection, our Front Desk Team Members help make Elite feel like home.

We’re proud to lead with warmth, professionalism, and energy—and we’re looking for a Front Desk Team Member who can bring those values to life every day. At Elite, we live our core values of Professionalism, Ownership, Team, Quality, and Celebration in everything we do—from how we greet members to how we support each other behind the desk.

This Role: Opening Front Desk Shift

We’re currently hiring for an Opening Front Desk Team Member , with scheduled hours from 4:30 AM to 8:00 AM, Monday through Friday . This is a critical time for our club and sets the tone for the day, so we’re looking for someone who is highly dependable, punctual, and professional .

There may be opportunities for additional shifts over time, but we’re especially focused on finding a reliable team member to anchor this early morning role.

Your Game Plan – Create a Seamless Welcome

As a Front Desk Team Member, your role is to deliver a consistently exceptional experience for every person who walks through the doors. You’ll be the friendly face that welcomes members, supports club operations, and helps ensure a safe, smooth, and positive environment.

Your Role on the Team – What You’ll Do

• Greet members and guests with professionalism, energy, and a smile

• Check members in and out using our member management system

• Assist with locker assignments, guest check-ins, and basic reporting

• Monitor equipment check-out/in and help maintain proper inventory

• Support club safety and security by remaining alert and aware at the desk

• Answer phones, take messages, and provide accurate information to members

• Help create a clean, organized, and welcoming front desk environment

• Assist with lost & found, daily logs, and communication with other departments

• Provide helpful, positive service—even during early and busy morning hours

What You Bring – Your Strengths

• A people-first mindset—you enjoy helping others and making them feel welcome

• Friendly, clear communication (both in person and on the phone)

• Comfort with technology and basic point-of-sale systems

• Reliability and punctuality —you show up early, prepared, and ready to lead the day

• An eye for detail and a proactive approach to tasks

• A team player attitude—you’re flexible and eager to pitch in when needed

Core Qualifications

• 1+ year of experience in customer service, hospitality, or a front desk setting

• Ability to remain calm and courteous in a fast-paced environment

• Available to work 4:30 AM to 8:00 AM, Monday through Friday

• Open to potentially picking up additional shifts when available

• Must be authorized to work in the United States

Team Member Experience

At Elite Sports Clubs, our team members are the heart of what we do. We foster a culture where professionals are empowered to be friendly, attentive, and team-focused. We live our values every day:

• Professionalism in how we lead and serve

• Ownership in how we show up and solve problems

• Team in how we support one another

• Quality in the experiences we deliver

• Celebration in the moments we share along the way

Here, you’ll be part of a team that values energy, authenticity, and a shared commitment to creating a welcoming environment for all.

Compensation & Perks

• Competitive hourly wage

• Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO

• Club Benefits: Complimentary family membership, child care for staff kids, and discounts on club services

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